Maintain Confidentiality

Bill, a beneficiary, calls and explains his medical problem. During the conversation he reveals that he is very concerned about his company's health insurance policy and the effect his health problems could have on his job. He is worried that some of the information he has told you will get back to his employer.

Each day in your job as a CSR, you come in contact with beneficiaries' personal information. This lesson provides you with the laws, policies, and guidelines to ensure that you maintain confidentiality and protect beneficiary information.