Beneficiary Profile

Marjorie is a State Health Insurance Assistance Program (SHIP) counselor. She just received a call from Jim, who is under age 65 and was recently diagnosed with ESRD.

ESRD is permanent kidney failure that appears irreversible and permanent. It requires a regular course of dialysis or a kidney transplant to maintain life.

Let's listen as Marjorie and Jim begin their conversation.

Select the Audio icon to hear part of their phone conversation or select the Text icon to read the transcript of their call.

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Last Updated 11/02/2004