Developing means increasing the capacity to perform through training, giving assignments that introduce new skills or higher level of responsibility, improving work processes, or other methods. Development efforts can encourage and strengthen good performance and help employees keep up with changes in the workplace. Staff Recommendations Policy Documents Resources Newsletter Articles Book Reviews    Staff Recommendations Title Description The Coach: Creating Partnerships for a Competitive Edge Can be used as a tool to help supervisors and team leaders develop their coaching skills. Feedback is Critical to Improving Performance Describes the critical components of effective and timely feedback, how they contribute to a successful performance management program, and how they should be used in conjunction with setting performance goals. Knowledge, Skills, and Attitudes for Effective Teams Explains the need to invest in training and team development for successful attitude change and effective teams.   Policy Documents Title Description The Policy Perspective on 360-Degree Assessment Provides a summary of legislative, regulatory, and Governmentwide policies that relate to 360-degree appraisal.   Resources Title Description 360-Degree Assessment: An Overview An overview of the use of 360-degree feedback. Includes discussion on sources of input, privacy issues, questions, and answers. Improving Customer Service Through Effective Performance Management Describes how agencies can use their employee performance management systems as tools to help them reach the customer service goals under Executive Order 12862 (Setting Customer Service Standards) and the Results Act. Performance Management Program Design Handbook Designed to assist agency personnel, managers, employees, and their representatives work through the redesign of their employee performance management programs.   Newsletter Articles Title Description Communicate! Communicate! Summarizes the thoughts of Dr. Joseph Greenberg, Professor of Education at George Washington University, as presented in his conference session at Transformations 97, providing guidance and suggestions for improving communication effectiveness. Developing and Rewarding Teams Describes the largest Government-owned weapons manufacturing aresenal's approach to effective teaming practices and lessons learned. Developing Performance Standards Reviews the principles of writing good standards that can be used effectively to appraise employee performance of those elements.n Feedback is Critical to Improving Performance Describes the critical components of effective and timely feedback, how they contribute to a successful performance management program, and how they should be used in conjunction with setting performance goals. Implementing the Results Act: Resources Galore Presents a value-packed CD-ROM that contains a library of information that is of great value to all those involved in honing strategic plans and developing program performance plans. Improving Performance Through Partnership Presents some of the key concepts and underlying philosophies of the 1994 report by the National Partnership Council. These ideas are the basis on which changes will be made in human resource management, with improving Government performance as the primary goal. Knowledge, Skills, and Attitudes for Effective Teams Explains the need to invest in training and team development for successful attitude change and effective teams. Upward Feedback Promotes Management Development Provides a look at how developmental feedback can promote communications improvement between management and employees.   Book Reviews Title Description The Coach: Creating Partnerships for a Competitive Edge Can be used as a tool to help supervisors and team leaders develop their coaching skills. Improving Performance: How to Manage the White Space on the Organization Chart Offers a down-to-earth guide for improving both individual and organizational performance. Reengineering the Corporation: A Manifesto for Business Revolution Presents a way of improving organizational, team, and individual performance.