Staff Recommendations Resources Case Studies and Examples Enhancing Team Performance Team Measurement Book Reviews

Resources
Title	Description
Evaluating Team Performance	Produced by a workgroup from the Interagency Advisory Group Committee on Performance Management and Recognition. Presents four models for approaching interdependent work environments and evaluating team performance.

 

Case Studies and Examples
Title	Description
Agency Guide to "Meeting Challenges with Teams"	Describes the Federal Highway Administration's guide to using teams.
The Employee's Role in a Team	Discusses changing employee roles in a team structure.
FDA Experience with Self-Directed Work Teams	Provides lessons learned from the Food and Drug Administration's self-directed work teams.
One Team's Approach to Performance Appraisal	Describes an appraisal process that supports teamwork and is a tool for improving customer service and team performance.
Outstanding Team Management at IRS	Provides management leadership principles and techniques that would benefit any team situation.

 

Enhancing Team Performance
Title	Description
Agencies Turning to Teams	Summarizes presentations shared at our 1996 performance management conference, Transformations, illustrating team-based organizations.
Award Winners Use Teams Effectively	The President's Quality Award Program annually recognizes Federal Organizations that achieve high standards of customer service. This articles presents two organizations that have demonstrated high commitment to providing improved products and services to customers.
Building a Collaborative Team Environment	Provides practical tips for team members to use in creating a collaborative environment.
The Changing Role of Supervisors	Describes the processes and lessons learned from transitioning supervisors into team leader roles or into oversight and mentoring positions.
Customer Teams at Bonneville Power Administration	Describes how Bonneville uses its business plan and customer teams to implement its primary objective: improving customer service.
Developing and Rewarding Teams	Describes the largest Government-owned weapons manufacturing aresenal's approach to effective teaming practices and lessons learned.
Getting Started	Provides a look at working in teams and how to get started.
Goalsharing: A GSA Experience	Describes GSA's successful program balancing team and individual recognition.
Knowledge, Skills, and Attitudes for Effective Teams	Explains the need to invest in training and team development for successful attitude change and effective teams.
Lessons Learned	Summarizes a 1996 panel discussion that presented lessons learned about training, communication, management support, accountability, and team-supportive behavior.
Model Leads to More Effective Teams	Describes methods for improving poor team performance.
Self-Directed Team Improves Performance	Describes a self-directed work team that has improved its work processes, increased its productivity, and significantly improved the quality of its work by exceeding organizational standards.
Team Incentives	Describes the principles of designing team incentive plans that can be used as a tool to promote team effectiveness.
Team Leader Guide Sees Performance Management Role	Presents a brief overview of the Team Leader Guide and describes some of the performance management functions that team leaders can do.
Team Leadership in the New Workplace	Provides an explanation for certain terms and concepts in dealing with teams and offers three team leadership models. It also defines training needs for team leaders and team members and the orientation needs of all employees in regard to the changes that Labor plans for reinvention. Although written for one cabinet department, most of the concepts presented can apply Governmentwide.
Teams Can Speed Suggestion Evaluation	Looks at using evaluation teams to speed up the process of evaluating employee suggestions.
Technology Can Facilitate Teamwork	Describes using computer technology to improve the way groups work together.

 

Team Measurement
Title	Description
Facts about Measuring Team Performance	Provides four approaches to measuring employee performance, two at the individual level and two at the team level.
Group Performance in Appraisals	Describes agency performance management programs that emphasize group performance measures.
Measuring Team Performance	Provides tips for designing a measurement system that support and improves the performance of teams and their individual members.
One Team's Approach to Performance Appraisal	Describes an appraisal process that supports teamwork and is a tool for improving customer service and team performance.

 

Book Reviews
Title	Description
How to Measure the Results of Work Teams	Looks at team needs and how team results will help the organization.
Reengineering the Corporation: A Manifesto for Business Revolution	Presents a way of improving organizational, team, and individual performance.